NedTrain, the Netherlands
Verantwoordelijk voor facilitaire zaken zoals catering, gebouw- en trein-gebonden schoonmaak, interne verhuizingen, het organiseren van evenementen, procesbeheersing en het schrijven van beleid ten behoeve van de Facilitaire afdeling. Financiële omvang: Een paar ton. Taken en verantwoordelijkheden: De functie vroeg om een grote mate van servicegerichtheid en daadkracht. Collega’s motiveren en enthousiasmeren om het werk vanuit een andere invalshoek te bekijken en zo efficiënter te werken. Processen in kaart brengen en indien nodig aanpassen. Structurele knelpunten helder weergeven en oplossen voor de langere termijn, waar bij er regelmatig gekeken werd of de oplossing nog steeds afdoende bleek.
Resultaat: Een efficiënt en servicegerichte afdeling waar de interne klant zo snel en vriendelijk mogelijk gefaciliteerd werd. Inspelen op de wensen van de klant.
Katie Hindle – Whale Shark Research Programme, Maldives
Dominika Roszkowska – Global Vision International, Fiji
I’ve had a pleasure to work with Charlotte Hesterman as a marine conservation intern over the months of April-June, part of the GVI volunteering program. Charlotte, in her role as a dive officer, instructor and a mentor, has been a real role model and excellent team player. She’s always been incredibly helpful and thorough in her training and briefing activities. Charlotte has a sincere passion for diving and marine conservation which makes working with her extremely enjoyable and rewarding. In her capacity as a mentor, I found Charlotte inspirational and supportive, always ready to listen and offer help. I would wholeheartedly recommend Charlotte to any prospective employer, as a highly skilled and dedicated individual with an incredible personality creating positive atmosphere around her.
Patrizia Stahli – Global Vision International, Fiji
„Diving with Charlotte was a lot of fun and at the same time I felt very secure with her, a very important issue when you’re diving. She was very flexible and integrated me in a already ongoing rescue course so I could refresh my skills. Charlotte explained the theory in a fun and easy understandable way. I saw her always in good mood and helpful with an open ear for everybody at any time, even if she was very busy. She knows how to deal with people and I can only recommend working with her. “
Joanna Bouma – Sea First Foundation, the Netherlands
Charlotte took on various roles in the Sea First Foundation (including Chair and general volunteer) for about 3 years. Most of her work centered around organizing events (dive shows, beach cleans, World Ocean Day etc.), convening meetings, coordinating and giving basic training to the volunteers. Charlotte is very personable, does not panic in stress situations, is able to maintain the helicopter view and above all is an excellent organizer and has the ability to motivate people. Charlotte can come across as bossy during events. But I don’t really see this a weak point as every organization needs someone who monitors the progress of their work. Charlotte was well liked by colleagues, but also importantly, liked and respected by people outside the organization with whom we had deadlines.
Luuk Bastiaans, Bonaire
I met Charlotte in Bonaire for the PADI Advanced Open Water Diver Course. I didn’t dive for more than 3 years due circumstances, so I needed a good and especially professional instructor to rebuild my dive-confidence.
With Charlotte I got more than just an instructor. Besides the fact she is very knowledgeable and experienced, she invested a lot of personal effort to help me where-ever she could.
She was patient, clear, put me at ease and it was clear that safety was above all else.
She was able to give me my dive-confidence back and because of that I can now enjoy the under watert world again.
Instructor is not the right word for her. She is a real Personal Dive Coach!